Do you think your product has a manufacturing defect? While we try to get it right every time, sometimes things can happen. Please fill out the below form with all the information in order to get our Warranty process started. Before you do that, you might want to take a look at this list of things that are not covered under our warranty program:
- Normal wear and tear resulting from standard use. Despite our best efforts, we can’t design things that will last through the Apocalypse. You might need to get a new pair of pads and straps every few years, replace lines that have worn down from many sessions, or even replace some of those kites from the year 2000.
- Any problem resulting from misuse, abuse, impact or neglect. We build our products strong and we stand behind them. That said, it is your responsibility to make sure you take care of your gear. This means cleaning it out after every session, not leaving it in a boiling hot car, and ensuring that you don’t drag your kite over the parking lot (just some examples of things we’ve seen in all the years). We all are prepared to take massive crashes in this sport, but sometimes that one crash is just enough to take out your equipment. We don’t cover against things that have slammed into the water or that have been snapped due to a heavy landing (for example, a leash breaking due to catching an edge on a unhooked trick).
- Damage to product resulting from improper care or unnecessary roughness. For example, don’t try to force screws into your foot straps or bindings. They should go in without trouble.
- Parts or hardware that were lost or have gone missing after receiving your shipment.
- Parts or hardware that are available on the latest year’s gear that were not available previously. We constantly try to make our gear better and it is inevitable that the latest gear will make improvements to the prior season’s gear. We hope you understand that it is not a warranty issue when something “better” becomes available.