Step 1. Determine whether the damage should be covered by warranty. Here are a few things that are NOT covered by warranty.
- Normal wear resulting from standard usage that occurs over time.
- Any problem resulting from misuse, abuse, impact (on any surface including water) or neglect.
- Damage to product resulting from improper care or unnecessary roughness.
- Parts or hardware that were lost or have gone missing AFTERreceiving your shipment.
To see a full list please see the warranty guidelines above. If your product needs reqair parts from normal wear and tear or lost items please see the links below to buy the parts you need to get you on the water. If you have any questions please contact us.
Step 2. Fill out the Warranty Request Form below. We want to see you back on your Liquid Force gear almost as much as you want to use it, but please be patient we will work to get your case resolved as quick as possible. Most warranties are usually resolved in a timely manner and will be processed in the order they come in. If you lose patience, no problem just call with your warranty case number and our customer service team will be happy to help you.
Step 3. We will contact you with further instruction. *Return shipping on warranty claims is the responsibility of the buyer. Liquid Force will cover shipping charges on all items replaced or repaired under warranty.